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About BEST Group
Business profile
BEST S.A. is one of the largest businesses in the debt collection industry in Poland.
The company is the parent of the BEST Group, which actively invests in non-performing debt portfolios.
The company was established in 1994 under the name of BEST Przedsiębiorstwo Handlowe S.A. and at that time was involved in hire purchase and the distribution of credit products. In 2002 it underwent an operational and financial reorganisation, ceasing its credit intermediation activities, and focusing instead on the debt collection and debt portfolio management business.
In 2005 BEST S.A. established one of the first securitisation funds in the market, namely BEST I NSFIZ, followed in 2007 by a daughter company to manage investment funds: BEST TFI S.A.
In 2010 BEST S.A. obtained a licence of the Polish Financial Supervision Authority (KNF) to manage securitised assets of securitisation funds (as the first player in the Polish market).
BEST S.A., as a member and co-founder of the Conference of Financial Companies in Poland (KPF) and co-founder and moderator of the Principles of Good (Debt Collection) Practices, actively contributes to the development and shaping of the debt market in Poland.
Structure
BEST Group
Division of tasks between individual member entities of BEST Capital Group is a derivative of the distribution of tasks and activities related to a comprehensive management of non-performing debts.
Such an arrangement contributes to an improved organisational structure and a better management of operational risk, as well as making it possible to implement an excellent cost control scheme.
- The Special Purpose Vehicle (SPV) has been created solely for entities belonging to the BEST Group
- Interest of BEST S.A. – 100%
- Type of relationship – subsidiary
- Investing funds raised from investors by the issue of investment certificates and bonds in non-performing debt portfolios
- Interest of BEST S.A. – 100%
- Type of relationship – subsidiary
- Investing funds raised from investors by the issue of investment certificates and bonds in non-performing debt portfolios
- Interest of BEST S.A. – 100%
- Type of relationship – subsidiary
- Investing funds raised from investors by the issue of investment certificates and bonds in non-performing debt portfolios
- Interest of BEST S.A. – 50%
- Type of relationship – jointly controlled
- Investing funds raised from investors by the issue of investment certificates and bonds in non-performing debt portfolios
- Interest of BEST S.A. – 100%
- Type of relationship – subsidiary
- Stablishment of investment funds
- Management of investment funds
- Purchase / sale of debts
- Interest of BEST S.A. – 100%
- Type of relationship – subsidiary
- Preparation of legal opinions
- Providing legal advice and consultation
- Investigation or enforcement of debt-related performances
- Representing entities from the BEST Group in court and enforcement proceedings and in proceedings to secure claims
- Interest of BEST S.A. – 90%
- Type of relationship – subsidiary
- BEST Capital Italy is a special purpose securitization company whose activities include investing in receivables or receivable-related assets.
- Italian company based in Milan
- Debt servicing and debt collection activities on the Italian market
- Share of BEST S.A. – 100%
- The nature of the dependency – dependent
Our values
Mission and ethics
The greatest assets of BEST S.A. are its expertise and professionalism. Its basic operational principles are legal and ethical standards. Its goals are: to build trust and be effective.
Mission statement
We promote financially responsible behaviours and business reliability. We help our Customers deal with debt, restore their financial stability and promote ethical standards on the financial services market, and our relations with stakeholders are based on honesty and respect.
VISION
We are focused on growth and investing in new technologies to be a technology leader on the debt market in Europe, and by promoting our values, we build long-term trust and a positive reputation of the debt collection industry.
The BEST Group Code of Ethics is a guide to values and ethical standards that guide us in everyday activities.
Further details
Our values matter to us
We follow the Principles of Good Debt Collection Practices
The Principles of Good Practices is a document which is a set of rules of conduct adopted for application by enterprises operating on the financial market that are members of the Polish Financial Corporation.
As a member of the Union of Financial Companies in Poland (ZPF), once a year we undergo an ethical audit conducted by the Ethics Committee of the ZPF, checking compliance with the Principles of Good Practices. The following certificate confirms that we have passed the audit with a positive result.
Do you think that there has been a breach of the “Principles of Good Practice” by a BEST representative?
You have the option of submitting an application for the initiation of proceedings by the ZPF Ethics Committee:
ul. Długie Pobrzeże 30, 80-888 Gdańsk
Our history
Learn more about BEST history
Year
Company authorities
Company authorities
Management Board
President of the Management Board
Krzysztof Borusowski
Vice-President of the Management Board
Marek Kucner
Supervisory Board
CSR at BEST
Social responsibility
CSR at BEST
Striving for perfection is integral to being socially responsible.
Being fully aware of our role in the internal and external environments, we keep CSR in mind in the daily activities of BEST Group.
ESG Strategy
Corporate philanthropy
Sustainable development
CSR means being responsible for the impact of our decisions – not only here and now, towards our existing stakeholders, but also towards future generations.
Check out our CSR report
Code of ethics
The BEST Group Code of Ethics is a guide to values and ethical standards that guide us in everyday activities
The Code represents our core values and, based on moral principles, complements and reinforces the principles set out in the law. Its role is to promote ethical awareness and mutual trust in our daily work, to support the establishment and maintenance of harmonious
relations between our Employees as well as with our customers, business partners and third parties, including the local communities, and the natural environment.
Suspected violations of the Code of Ethics can be reported by e-mail to [email protected] or by putting a report in one of our “white boxes” at the company offices.
BEST towards Employees
Our advantage are the skills provided by our employees.
They are a derivative of their knowledge and experience. This is the intangible one capital, not fixed assets, that constitute our real assets. They allow us not only to successfully conduct our current operations but also look for new technological solutions and procedures. Thanks to them we can develop.
See moreReceived awards
2023
Gryf Gospodarczy
Pomeranian Gryf Gospodarczy Award in the “Competence Development Leader” category.
2023
“Polityka Leaves” CSR Award
BEST awarded the White CSR Leaf in the list of socially responsible companies.
Od 2015
Polish Contact Center Awards
BEST consultants are regularly awarded in the PCCA competition (formerly Telemarketer of the Year).
2021
Award of the President of Elbląg
Entrepreneurship and Innovation Award – honoring contributions to the local economy and community.